If you need to cancel your booking (tour or bike rental), please send us an email at INFO@BIKESBARCELONA.ES as soon as possible.
Please note that our refund policy is the following:
100% of payment, if the cancellation is made 15 or more days prior to RENT OR tour;
50% of payment, if the cancellation is made within 14 to 7 days prior to RENT OR tour;
75% of payment, if the cancellation is made within 6 to 2 days prior to a RENT OR tour;
No refunds will be given for cancellations made within 48 hours prior to a RENT OR tour;
No shows, bad weather, rain will receive no refund.
Refunds will be processed to the credit card used for the original booking and the cancellation will be complete when you receive an email of cancellation from the BIKES BARCELONA RENTAL.
We know that travel plans can change, transport delays. If you wish to make an alteration to your booking please email us at INFO@BIKESBARCELONA.ES and we will do our best to accommodate your changes.
If the rent or the tour is forced to be suspended for any factors outside of our control, the BIKES BARCELONA RENTAL shall offer an alternative of another tour or another date, depending of the availability of the client. Should this not be possible, the entirety of the fee paid shall be refunded.